Method of delivery

We are pleased to offer you FREE delivery for your order.

We work closely with the carrier CHRONOPOST which offers fast delivery and an efficient service. The delivery time of your package depends on your delievry address: it takes 24-48h for a delivery in France, 2 to 3 business days for a delivery in the EU and 5 business days outide the EU.

When ordering, carefully fill in the delivery address and please indicate a correct phone number where we can reach you easily.

Chronopost and local postal operators require this statement to ensure a flawless service delivery.
CHARLET / Mario BERTULLI and the transporter accept no liability for late delivery if the customer's phone number is not properly mentioned.

Delivery time

All orders placed before noon and paid by credit card will be processed and shipped the same day (subject to product availability in the desired size), this means that your parcel will be given to the carrier you would have selected during your order. All orders received on Friday after 12pm will be processed on Monday morning.Depending on your delivery location, and receipt and confirmation of your payment, it takes:

• To France / Monaco: 24-48 hours with Chronopost
• To European Union countries: 2-3 working days with Chronopost
• Outside the European Union: 5 to 10 working days depending on your location. It can also depend on how quickly the local customs department processes to deliver your order.

Please note carefully that deliveries to Russia can take 1 month beacause of the Russian customs.

In case of late delivery, please contact us by phone on +377 92 05 59 05 or email at info@patinoshoeso.com.